Manage any adhoc compliance and security-related projects as required by management Improve current processes and drive positive change in: controls, data quality and regulatory compliance Progress personal objectives, as agreed with your manager, within the documented time scales Ensure communication is customer-focused and professional

Need to be available for off hour and weekend support on an as need basisĮxercises a high degree of initiative and independent judgment in coordinating and prioritizing workĬommunicate with global peers across CTR focusing on service delivery improvementsĭevelop and maintain good rapport with lines of business. Respond to Service Manager incidents and ensure tickets are completed within the firm’s documented SLAs for priority/severity impacts Promote continuous improvement to streamline the process of producing quality and timely outputs in meeting service level expectancy Perform security and change control related tasks in compliance with the Information Technology Control Policies, standard operating procedures and reference documentationĪppropriately document and highlight any potential risk concerns identified, escalating to management as appropriate Maintain knowledge and understanding of internal processes, procedures and IT control policies Control user logical access to organization resources in business applications, according to pre-set of system rules and policiesĬontrol user on privilege/emergency access request to ensure these activities are monitored and approved

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